Effective Date: March 4, 2026
Welcome to Citygate Mobile ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
By using Citygate Mobile, you agree to the collection and use of information in accordance with this policy.
Personal Information
We may collect the following personal information when you register or use our app:
- Account Information: Name, email address, phone number, and profile picture
- Authentication Data: Login credentials and authentication tokens
- Payment Information: When making donations or giving, we collect transaction details (processed securely through third-party payment processors)
Usage Information
We automatically collect certain information about your device and app usage:
- Device type, operating system, and unique device identifiers
- App usage statistics and interaction data
- Messages listened to and content preferences
- Event registrations and attendance
Push Notifications
With your consent, we may send push notifications about events, new messages, and updates. You can disable these in your device settings.
We use the collected information for the following purposes:
- To provide and maintain our service
- To personalize your experience and deliver relevant content
- To process donations and giving transactions
- To send you notifications about events, messages, and updates
- To respond to your inquiries and provide customer support
- To improve our app and develop new features
- To ensure the security and integrity of our services
- To comply with legal obligations
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our app (e.g., payment processors, cloud hosting)
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety
- Church Administration: Relevant information may be shared with church administrators for ministry purposes
- With Your Consent: We may share information for other purposes with your explicit consent
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls and monitoring
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
You can request deletion of your account and associated data by contacting us.
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Opt-out: Opt-out of certain data processing activities
To exercise these rights, please contact us using the information below.
Our app may include content for teens and young users. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
We may use the following third-party services:
- Firebase (for authentication and notifications)
- Payment processors (for donation processing)
- Analytics services (for app improvement)
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@thecitygatechurch.org
- App: Use the Contact Us feature in Citygate Mobile